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Toolkit: A Model of Indicators and A Report Card for Assessment of Mental Health Plans’ and Systems’
Author(s): Edna Kamis-Gould, Ph.D., Trevor R. Hadley, Ph.D.
This Toolkit takes a comprehensive look at performance assessment of mental health plans and systems. The major objectives of the toolkit are to: (1) provide background information on performance assessment, performance indicators and report cards in the context of a managed care environment; (2) to describe and summarize existing models; (3) to present a model tailored to the needs of public mental health authorities; and (4) to describe the process of developing performance indicators and discuss such practical issues as cost, reliability, and validity.