Maureen Booth is director of the Quality Management and Improvement Program within the Institute for Health Policy. In this capacity, she oversees all quality-related projects. Maureen has been providing technical assistance to the state of Maine and the New England States Consortium on the design of quality management systems for managed care programs serving the dually eligible population. In this capacity, she has overseen the modification and pilot testing of the CAHPS survey instrument for administration to dually eligible older persons. For the past five years, Maureen has also served as a fellow at the National Academy for State Health Policy (NASHP) where she has been working with HCFA on the design of quality oversight systems for both the Medicare and Medicaid programs.