In the face of major resource challenges that confront public human service systems, managers and policy makers need a roadmap for moving forward. In particular, they require methods for systematically assessing the support needs of individuals and allocating resources more efficiently and equitably based on the support needs. This entails establishing an assessment-informed process for setting individual budget allocations, as well developing reasonable accompanying service reimbursement rates. System reform keyed to these ends presents a formidable task. HSRI has developed and refined a comprehensive strategic planning framework which has proven useful in leading to needed systemic improvements. Some of the states where this framework has been applied include Colorado, Georgia, Missouri, Louisiana, and Oregon.