Cluster Analysis of Service Data
H. Stephen Leff, Ph.D., Marcus Leiberman, Ph.D., & Matthew M. Wise, MPH.
The purpose of this short working paper is to introduce cluster analysis and illustrate its application to analyzing mental health service utilization data in the context of managed care and systems evaluation. While this exposition may not be sufficient to understand all the complexities of the procedure, it will enable people with elementary statistic knowledge to use software packages intelligently. The paper provides references to several texts on cluster analysis for those interested in furthering their understanding of this statistical technique.